IT Service Desk Intern

Oferta pracy z dnia: 2019/10/02
Oferta ważna do dnia: 2019/11/01
Pracodawca: ManpowerGroup Sp. z o.o.
Miejsce pracy: Warszawa
Numer referencyjny: SDI/037/DEN
Rodzaj pracy: Stała
Forma zatrudnienia: Umowa o pracę

ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business. For our Client we are looking for a:
IT Service Desk Intern

Major responsibilities:

  • The strategy for the IT Service Desk Intern is to adopt a quality and first-time resolution approach from call placement to call resolution.

Everyday responsibilities:

  • The suport of office and home-based IT hardware ,
  • Provide first line application support including: incydent and problem identification, analysis, diagnosis and resolution or escalation when necessary,
  • Assist in resolving incidents, questions and requests communicated eather over the telephone, e-mail, chat or Self Service,
  • Develop and maitain expert knowladge in relations to all of company’s business applicaitions and a knowladge base for any aspects specific to remote to enhance the overall level of service provision.

Expectations:

  • Fluent English
  • Student of last year,
  • Self-reliance and high motivation,
  • Availability to work 40 h a week,
  • Commitment to quality and attention to detail,
  • Effective communication skills.

We offer:

  • The opportunity to start a career in a leading international law firm,
  • Competitive salary,
  • Development opportunities,
  • Professional and international environment,
  • Flexible working hours.